At Calogrin, we are committed to delivering your products in excellent condition and at the earliest possible time. Please read this Shipping & Returns Policy carefully to understand how we handle orders, deliveries, and returns.
📦 Shipping Policy
1. Order Processing Time
All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays). Orders placed after 2:00 PM IST may be processed the next working day. During peak seasons or public holidays, slight delays may occur.
2. Shipping Locations
We ship across most pin codes in India.
- Free shipping is available on all prepaid orders within India.
- Cash on Delivery (COD) is available on select pin codes with a nominal fee.
3. International Shipping
We offer international shipping to select countries. Please note:
- Shipping charges and delivery timelines vary based on location.
- Additional customs duties and import taxes may apply as per local laws.
- International orders may face delays due to customs clearance procedures.
For assistance with international orders, email us at calogrin53@gmail.com
4. Delivery Time
- Metro cities: 3–5 business days
- Tier 2/3 cities: 5–8 business days
- Remote areas: 7–10 business days
5. Order Tracking
You will receive a tracking link via email and/or SMS once your order is dispatched.
6. Risk & Title
Ownership and risk of the product pass to the customer once the order is handed over to the courier service.
🔄 Return & Refund Policy
1. Return Eligibility
Due to the nature of our health supplements, we only accept returns in the following cases:
- You received a damaged, defective, or incorrect item
- The product is expired or nearing expiry upon delivery
To be eligible for a return:
- Notify us within 48 hours of receiving the order
- The product must be unused and in original packaging
2. Return Process
Email calogrin53@gmail.com with:
- Order ID
- Reason for return
- Clear photos of the product/packaging (if damaged)
Once approved, we will initiate a return pickup where possible.
3. Refund Process
After receiving and inspecting the returned item:
- A refund will be issued to your original payment method within 5–7 business days
- For COD orders, we will request your UPI or bank details for refund transfer
4. Non-Returnable Items
- Opened or used products
- Items returned after the 48-hour window
- Promotional/free items
❌ Cancellations
Orders can be canceled before they are shipped. To request a cancellation, email us at calogrin53@gmail.com immediately. Once an order is dispatched, it cannot be canceled.
📩 Customer Support
For any questions or concerns, feel free to contact us:
Email: calogrin53@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
